Returns Policy

I hope that you are simply delighted with your purchase when you receive it but, if you happen not to be, please email me within 2 days of receiving your order at admin@clarestringer.com.

If you would like to return an item, it needs to be sent back to me within 14 days of receiving the address to return the item to. It must, obviously, be in the same condition that you received it and must be returned in the original packaging please.

Return requirements:

Please contact me to let me know you are going to return the undamaged item within 24 hours of receiving your order. I will then supply a return address as soon as I reasonably can.

Re-package your order using the original packaging.

Post the item back to me within 14 days of receiving the return address. You are responsible for paying your own shipping costs and these are non-refundable.

Please ensure your postage is insured. I cannot refund items that have been damaged by return post.

I reserve the right to refuse any returns or exchange requests that do not meet these return requirements.

Refunds (if applicable)

Once I’ve received your item back, I will send you an email to let you know that I’ve got it and whether it meets, or does not meet, the return requirements above. If it does then I will process your refund and a credit will automatically be applied to your credit card or your original method of payment within 14 days. Please note, the refund only covers the cost of the item, not of any postage – either to or from you.

I don’t offer exchanges as all ceramics are hand-made and bespoke.

Broken or damaged items (if applicable)

If your purchase has been damaged in transit to you, please get in touch immediately (within 24 hours) on admin@clarestringer.com. When emailing please include some photographs of the damaged item and a description. I’m afraid that I’m unable to refund items that fall outside this notification period

I will then claim the insurance and, if successful, refund you the cost of the item. A credit will automatically be applied to your credit card or your original method of payment within 14 days of the insurance claim approval. Please note, the refund only covers the cost of the item, not of any postage to you.